Customer care

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0714-100-100

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customercare@35.181.169.223

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– Msafiri Mohamed

I am very happy today to be visited by the Tigo team. They came on the day when I had a challenge, but they managed to sort it out within 15 minutes and am back to doing Agency work as usual

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Conditions générales d'utilisation

Forfait Mauritanie

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 10 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 15 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 30 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Gambie

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 10 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 15 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 30 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Maroc

  • Forfaits 5000 FCFA = 10 min entrants + 5 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 25 min entrants + 10 min sortants + 30 SMS
  • Forfaits 20 000 FCFA = 50 min entrants + 20 min sortants + 60 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait EAU & Arabie Saoudite

  • Forfaits 5000 FCFA = 10 min entrants + 10 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 20 min entrants + 25 min sortants + 30 SMS
  • Forfaits 20 000 FCFA = 40 min entrants + 60 min sortants + 60 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait Quatar

  • Forfaits 5000 FCFA = 15 min entrants + 15 min sortants + 15 SMS
  • Forfaits 10 000 FCFA = 35 min entrants + 35 min sortants +35 SMS
  • Forfaits 20 000 FCFA = 70 min entrants + 30 min sortants + 100 SMS
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Forfait France/Italie

  • Forfaits 1000 FCFA = 60 min de réception d’appel + 1 Go d’Internet
  • 30 jours de validité pour tous les forfaits
  • Activation au #155*5#
Fermer

Pack available for Ivory coast, Cameroon, Senegal

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 5000 (valid 7 days)
  • 18 min at TZS 10000 (valid 30 days)
  • 38 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for Egypt

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for India, China, Hong Kong, USA, Canada

  • 10 min at TZS 1000 (valid 24h)
  • 40 min at TZS 3000 (valid 24h)
  • 80 min at TZS 5000 (valid 7 days)
  • 180 min at TZS 10000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for Kenya, Rwanda, Ethiopia, Sudan

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 29000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.
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